These Terms of Use (hereinafter referred to as "these Terms") set forth the conditions for using the matching service (hereinafter referred to as "the Service") provided by VANCHA TRIP (hereinafter referred to as "the Company") on this platform. Registered users (hereinafter referred to as "Users") are required to use the service in accordance with these Terms.
Article 1 (Applicability)
These Terms shall apply to all relationships regarding the use of the Service between the Users and the Company.
Article 2 (Company's Service)
The Service is a matching platform that offers original activities and tours provided by guides (hereinafter referred to as "Attendants") within Japan through the website. Users can browse activities on this Service.
Article 3 (User Registration)
In this Service, individuals wishing to register must agree to these Terms and apply for registration using the method specified by the Company. User registration is completed when the Company notifies the applicant of its approval.
Article 4 (Management of User ID and Password)
Users shall manage their user ID and password for the Service at their own responsibility.
Article 5 (Sales Contract)
In this Service, a reservation contract is established when a User submits a purchase request to the Company, and the Company notifies the User of its acceptance of that request.
Article 6 (Payments for the Service)
The price provided in this Service (hereinafter referred to as "Reservation Fee") applies to the activities. The amount paid to the Attendant will be the Reservation Fee minus any payment processing and brokerage fees. By making a payment to the Company, the User fulfills their payment obligation to the Attendant.
Article 7 (Service Contract with the Attendant)
1. Conclusion of Contract with the Attendant
When a User selects and purchases an activity through the VANCHA TRIP app, the User enters into a contract directly with the Attendant. The Company acts as the contract agent for the Attendant. After checking the availability of the activity, the User clicks the "Reserve" button to place each activity in the cart. When the User clicks the "Proceed to Booking" button, they will be prompted to provide additional required information, including selecting a payment method. At the end of the booking process, clicking the "Complete" button constitutes a binding offer to enter into a service contract with the Attendant providing the activity.
2. Price
The quoted fee includes all taxes and fees. However, local taxes and additional entrance fees may need to be paid on-site separately. If there are any additional local taxes, fees, or entrance fees, they will be disclosed in the activity description.
The Reservation Fee does not include any insurance. Users are responsible for obtaining insurance with adequate coverage. The Company does not operate tours, employ guides, or establish safety standards for activities. Attendants are independent contractors and are not employees of the Company. The Company shall not be liable for any actions, omissions, misrepresentations, warranties, violations, negligence, or misconduct of any Attendant or for any resulting personal injury, death, property damage, or other losses or expenses arising from or related to the booking or activity.
Article 8 (Intellectual Property Rights)
The copyrights and other intellectual property rights to the product photos and other content provided by this Service (hereinafter referred to as "Content") belong to the Company and legitimate rights holders such as content providers. Users are not permitted to reproduce, reprint, modify, or otherwise use this Content without permission.
Article 9 (Prohibited Activities)
Users shall not engage in the following activities when using this Service:
-Actions that violate laws or public order and morals
-Actions related to criminal activities
-Commercial use of information obtained through this Service
-Activities that may interfere with the operation of the Company's services
-Providing direct or indirect benefits to anti-social forces in relation to the Company's services
-Any other activities that the Company deems inappropriate.
Article 10 (Suspension of Service Provision)
The Company may suspend or interrupt the provision of all or part of the Service without prior notice to Users if it determines that any of the following reasons apply:
-Difficulty in providing the Service due to force majeure events such as earthquakes, lightning, fire, power outages, or natural disasters
-Suspension of computer or communication lines due to accidents
-Any other circumstances where the Company deems it difficult to provide the Service
The Company shall not be liable for any disadvantages or damages incurred by Users or third parties as a result of the suspension or interruption of the Service, regardless of the reason.
Article 11 (Usage Restrictions and Registration Cancellation)
The Company may restrict the use of all or part of the Service or cancel a User's registration without prior notice if any of the following conditions apply:
-Violation of any provision of these Terms
-Discovery of false information in the registration details
-Any other circumstances where the Company deems the use of the Service inappropriate
The Company shall not be liable for any damages incurred by the User as a result of actions taken under this Article.
Article 12 (Withdrawal)
Users may withdraw from the Service through the prescribed withdrawal procedure.
Article 13 (Disclaimer and Limitation of Liability)
The Company does not guarantee that there are no defects (including issues related to safety, reliability, accuracy, completeness, effectiveness, suitability for a particular purpose, security, errors, bugs, or infringements) in the Service, whether factual or legal. The Company shall not be liable for any damages incurred by Users as a result of the Service. However, if the contract between the Company and Users regarding the Service (including these Terms) constitutes a consumer contract under the Consumer Contract Act, this disclaimer does not apply. In such cases, the Company shall not be liable for any damages arising from special circumstances, including those that the Company or User could foresee or were foreseen. The Company shall not be liable for any transactions, communications, or disputes arising between Users and other Users or third parties in relation to the Service.
Article 14 (Changes to Service Content)
The Company may change the content of the Service or discontinue its provision without notifying Users and shall not be liable for any damages incurred by Users as a result.
Article 15 (Changes to Terms of Use)
The Company may change these Terms at any time without notifying Users if deemed necessary. If a User begins to use the Service after the change, they shall be deemed to have agreed to the revised Terms.
Article 16 (Handling of Personal Information)
The Company shall handle personal information obtained through the use of the Service appropriately in accordance with its "Privacy Policy."
Article 17 (Notices or Communications)
Notices or communications between Users and the Company shall be conducted in the manner specified by the Company. The Company shall consider the currently registered contact information to be valid unless the User submits a change notification according to the method separately specified by the Company, and such notices or communications shall be deemed to have reached the User at the time of transmission.
Article 18 (Prohibition of Assignment of Rights and Obligations)
Users may not transfer their status under the usage contract or any rights or obligations under these Terms to a third party without prior written consent from the Company.
Article 19 (Governing Law and Jurisdiction)
The governing law for the interpretation of these Terms shall be Japanese law. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded concerning this Service. In the event of a dispute regarding the Service, the court having jurisdiction over the location of the Company's headquarters shall be the exclusive court for such matters.